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Getting Started With The Unclaimed Works Portal

3 min read

Registering for CMRRA Direct #

You must have a CMRRA Direct user account in order to access the portal. If you do not already have one, please visit the following link for information on how to register for a CMRRA Direct user account. User access approval can take up to 3 business days, depending on volume of traffic. We will contact you to confirm once your registration for CMRRA Direct services is approved

Logging in to CMRRA Direct #

After your user access is approved, log in to CMRRA Direct and navigate to the Unclaimed Works menu option*.

The Unclaimed Works menu includes the following submenus:

  • Online Music Services: This includes the Search Unclaimed Works, Claim History, and Online Relationship pages
  • Major Labels: This links to the CSI claims portal for Canadian major label releases, which CMRRA administers on behalf of CSI, and was launched in 2015. Here, claims can be made against unpaid royalties for major label products released as of 2013. Users are required to register separately for access to the CSI portal.

*FOR CMRRA CLIENTS: If you have multiple payee accounts, ensure that you have selected your main account on the My Home page when you log in. This will guarantee that all of your associated catalogues and works will be visible to you within the Unclaimed Works pages. If you are logged in under one of your payee accounts, then your access and catalogue/work visibility will be limited only to those that are linked to that payee account.

Unclaimed Works Access and Online Relationship with CMRRA #

In order to gain access to the Unclaimed Works search for Online Music Services, you will be directed immediately to the Online Relationship page, where you must identify your instructions regarding CMRRA’s mandate to license and collect on your behalf.

You are presented with four options – choose only one:

Option 1: If you are already affiliated with CMRRA for online licensing and collection, select this option to confirm that you have already authorized CMRRA for this purpose. Note that if you are an existing client, we will automatically validate your affiliation status and you will be immediately redirected to the Unclaimed Works Search page.

Option 2: If you are not currently affiliated with CMRRA for online licensing and collection, but would like to affiliate, select option 2.

Option 3: If you have direct licensing agreements in place with Online Music Services for Canada, or intend to license directly, choose option 3.

Option 4: If you prefer to not license your works for use by any Online Music Service, choose option 4. By doing so, you will be presented with a further option for CMRRA’s assistance in sending takedown requests for your works to the Online Music Services.

You will be required to review and agree to specific terms and conditions governing access to, and use of, the Unclaimed Works portal as a final step.

Note: that if you are an existing client (Option 1), we will automatically validate your affiliation status and you will be immediately redirected to the Unclaimed Works Search page. If you choose any of Options 2 through 4, your request to access the Unclaimed Works portal will be submitted for further review and approval by CMRRA. All requests will be reviewed within 2 to 5 business days.